jaya88 Terms & Conditions — Rules Governing Your Use of the Platform

The following definitions apply throughout these Terms & Conditions. Where the context so requires, references to the singular include the plural and vice versa.

By accessing jaya88, creating an account, making a deposit, placing a wager, or using any feature of the Platform, you irrevocably confirm that:

• You have read, understood, and agree to be bound by these Terms & Conditions in their entirety.
• You have read and accepted the jaya88 Privacy Policy, which is incorporated into these Terms & Conditions by reference.
• You meet all eligibility requirements set out in Section 3 of these Terms.
• You are acting on your own behalf as a private individual and are not accessing the Platform on behalf of any commercial entity for professional gambling, arbitrage, or data-harvesting purposes.
• You understand that online gaming involves real-money risk and that jaya88 offers no guarantee of winnings.

If you do not agree to any part of these Terms & Conditions, you must immediately cease using jaya88 and close your account by contacting [email protected].

Access to jaya88 is strictly limited to individuals who satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout their use of the Platform:

• Age: You must be at least 18 years of age. jaya88 operates a zero-tolerance policy for underage gambling. Age verification documentation — including a valid National ID Card (NID), passport, or birth certificate — may be requested at any time. Failure to provide satisfactory documentation will result in account suspension and forfeiture of any pending withdrawals.
• Jurisdiction: You must not be a resident of, or be accessing jaya88 from, any Restricted Territory where online gambling is prohibited. It is your sole responsibility to determine whether your use of jaya88 complies with local laws applicable to your location.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement under the laws of your jurisdiction. If you are subject to any legal restriction that would prevent you from entering binding contracts, you are not eligible to use jaya88.
• Self-Exclusion: You must not be subject to any self-exclusion order you have previously requested on jaya88 or on any other gambling platform. Attempting to open a new account while subject to self-exclusion is a breach of these Terms.
• Mental Capacity: You must be capable of understanding the nature and financial consequences of gambling. jaya88 reserves the right to close an account if it reasonably believes a player is gambling beyond their means or is otherwise vulnerable.

To access the full range of jaya88 Services, you must register a Player account. The following rules apply to account registration and ongoing account management:

• Accurate Information: You must provide accurate, complete, and current information at the time of registration, including your full legal name, date of birth, residential address, and mobile number. Providing false information is a breach of these Terms and will result in immediate account closure.
• One Account Per Person: Each individual may hold only one registered account on jaya88. Registering or operating multiple accounts — regardless of the name, mobile number, bKash/Nagad/Rocket account, device, or IP address used — is strictly prohibited. All accounts found to be duplicates will be suspended, and balances and bonuses on the secondary accounts will be forfeited.
• Account Security: You are solely responsible for all activity conducted under your jaya88 account. You must keep your login credentials confidential and must not share your username or password with any third party. jaya88 will never request your password via any channel.
• Contact Details: You must keep your registered mobile number and email address current. Outdated contact details that prevent jaya88 from reaching you may result in account verification delays and withheld withdrawals.
• KYC Verification: jaya88 reserves the right to request KYC documentation at registration, prior to any withdrawal, or at any other time at its sole discretion. Accepted documents include Bangladesh National ID (NID), passport, or government-issued photo identification. Accounts that fail to complete KYC within the prescribed timeframe may have withdrawals suspended.
• Account Non-Transferability: Your jaya88 account is personal to you. You may not sell, transfer, or assign your account or any account balance to any third party, whether for consideration or otherwise.

All financial transactions on jaya88 are conducted exclusively in Bangladeshi Taka (BDT). The following rules govern deposits and withdrawals:

5.1 Deposits

• The minimum single deposit amount is ৳200. There is no maximum deposit limit imposed by jaya88, although your mobile wallet operator (bKash, Nagad, Rocket, Upay) may apply their own transaction limits.
• Deposits are credited to your jaya88 account balance in real time upon confirmation from your mobile wallet provider. In the event of a technical delay, deposits are typically resolved within 30 minutes. Contact support if a deposit has not credited after 60 minutes.
• You may only deposit using a mobile wallet or bank account registered in your own name. Third-party deposits — including deposits made using another person's bKash, Nagad, or Rocket account — are strictly prohibited and will trigger a KYC review and potential account suspension.
• jaya88 does not accept deposits made via cryptocurrency, international wire transfer, or any payment method not listed in the jaya88 cashier at the time of deposit.
• Depositing funds solely to obtain a bonus and then withdrawing without genuine gaming activity constitutes bonus abuse and will result in the forfeiture of the deposit bonus and associated winnings.

5.2 Withdrawals

• The minimum withdrawal amount is ৳500. Withdrawal requests below this threshold will not be processed.
• Withdrawals are processed exclusively to the mobile wallet number registered on your jaya88 account, which must match your registered name. jaya88 does not process withdrawals to third-party accounts under any circumstances.
• Withdrawals are typically processed within 15 to 30 minutes during standard Bangladesh Standard Time (BST, UTC+6) operating hours. Withdrawals requested outside of operating hours will be queued and processed on the next business day.
• jaya88 reserves the right to request KYC documentation before processing any withdrawal, particularly for first-time withdrawals or withdrawals that exceed a defined threshold. Withdrawals will be held pending successful verification.
• Any active bonus funds or funds subject to incomplete wagering requirements are not eligible for withdrawal until the relevant wagering requirement has been met in full.
• jaya88 reserves the right to withhold, reverse, or investigate a withdrawal if there is reasonable suspicion of fraud, money laundering, bonus abuse, or a breach of these Terms. jaya88 will communicate any such hold to the Player within a reasonable timeframe.

jaya88 offers a range of bonuses and promotional incentives to eligible Players. All bonuses are subject to the following general terms, in addition to any promotion-specific terms published at the time of the offer:

• Eligibility: Bonuses are available to Players who have a verified jaya88 account in good standing. A Player who holds multiple accounts, has been involved in bonus abuse on jaya88 or any other platform, or is subject to a self-exclusion order is not eligible for bonuses.
• Wagering Requirements: Unless otherwise stated in a specific promotion, all deposit bonuses carry a wagering requirement of 30x the combined deposit and bonus amount. Free spin winnings carry a wagering requirement of 35x. Wagering requirements must be completed within the validity period stated in the promotion terms.
• Game Contribution Rates: Not all games contribute equally to the completion of a wagering requirement. As a general guide: slots contribute 100%; live casino table games (Roulette, Blackjack, Baccarat) contribute 10%; crash games contribute 50%; sports bets placed at odds of 1.50 or greater contribute 100%. jaya88 may update game contribution rates and will publish any changes on the relevant promotion page.
• Bonus Validity: Bonuses that are not used within the published validity period will expire and be removed from the Player's account automatically. Expired bonuses cannot be reinstated.
• Withdrawal Restriction: Bonus funds and any winnings derived from bonus funds cannot be withdrawn until all applicable wagering requirements have been satisfied in full. If a Player requests a withdrawal before meeting the wagering requirement, jaya88 reserves the right to deduct the bonus amount and any bonus-derived winnings from the withdrawal.
• Bonus Abuse: Any attempt to exploit bonuses through the use of multiple accounts, coordinated wagering strategies, bet hedging, or any other method that jaya88 considers to constitute abuse will result in forfeiture of all bonuses and associated winnings, and may result in permanent account closure. The determination of what constitutes bonus abuse rests with jaya88 at its sole discretion.
• Seasonal Promotions: jaya88 runs seasonal promotions tied to events including BPL cricket season, Eid, Pohela Boishakh, Victory Day (December 16), and Independence Day (March 26). These promotions are subject to their own specific terms as published at the time of the relevant offer.

The following rules apply to all gaming activity conducted on jaya88, including sports betting, live casino, slots, and crash games:

• Certified RNG: All non-live casino games on jaya88 — including slots and crash games — use certified random number generators (RNG) provided by the game's studio (Pragmatic Play, NetEnt, Microgaming, Spribe, or similar). jaya88 does not modify game outcomes. Return-to-player (RTP) percentages are determined by the game provider.
• Game Malfunctions: In the event of a game malfunction, software error, or communication failure during a gaming session, any affected round will be declared void and the wager for that round will be returned to the Player's account balance. jaya88 is not liable for any losses attributed to a technical malfunction beyond the return of the affected stake.
• Bet Settlement: Sports bets are settled in accordance with the official result of the relevant event as determined by jaya88's trading team, using the data of recognised official sports bodies (ICC, BCB, FIFA, etc.). In cases of ambiguity or official result correction, jaya88 may re-settle bets and will communicate any changes to affected Players.
• Minimum and Maximum Stakes: Minimum and maximum stake limits for each game or market are displayed within the game interface or betting market at the time of wagering. These limits may vary by game, market, and Player account tier. jaya88 reserves the right to adjust stake limits at any time.
• Void Bets: A sports bet may be declared void if: the event is cancelled or postponed beyond the defined rescheduling window; the event is played at a neutral venue not reflected in the original market; or the Player placed a bet after the event's official start time on a pre-match market. Void bet stakes are returned to the Player's account in full.
• Live Betting: Live in-play betting markets close briefly at key event moments (e.g., fall of a wicket in cricket) to allow odds recalculation. Bets submitted during a market suspension will be rejected and funds returned to the Player's balance. jaya88 accepts no responsibility for connectivity issues that prevent a Player from placing or cancelling an in-play bet within the desired timeframe.

As a registered Player on jaya88 you agree to comply with the following obligations at all times:

• You will use jaya88 solely for lawful, personal entertainment purposes and will not use the Platform for any commercial or professional gambling activity.
• You will not use any automated software, bot, script, data-mining tool, screen-scraping application, or artificial intelligence system to access, interact with, or extract data from jaya88 without express written permission from jaya88.
• You will not attempt to reverse-engineer, decompile, disassemble, or otherwise tamper with any software, algorithm, or system forming part of the jaya88 Platform.
• You will not engage in any form of collusion, match-fixing, or coordinated betting strategy intended to exploit pricing inefficiencies in jaya88's sports markets.
• You will not transmit any virus, malware, or other harmful code to or through the jaya88 Platform.
• You will not engage in any conduct that is abusive, threatening, defamatory, or harassing towards jaya88 staff, other players, or third parties in any jaya88 communication channel.
• You will promptly notify jaya88 at [email protected] if you become aware of any security vulnerability, unauthorised access to your account, or suspected fraudulent activity.
• You will comply with all applicable laws and regulations in your jurisdiction relating to online gambling, financial transactions, and internet use.

Breach of any of the above obligations may result in immediate account suspension, forfeiture of balance and bonuses, and where appropriate, referral to relevant law enforcement authorities.

9.1 Suspension by jaya88

jaya88 reserves the right to suspend or permanently close any Player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within a reasonable timeframe.
• Reasonable suspicion of fraudulent activity, money laundering, or the use of stolen payment methods.
• Operation of duplicate accounts.
• Evidence or reasonable suspicion of underage gambling.
• Provision of false or misleading information at registration or during a KYC process.
• Abusive, threatening, or otherwise unacceptable conduct towards jaya88 staff or other Players.
• Instruction from a relevant authority, court order, or legal obligation requiring jaya88 to restrict the account.

Where an account is suspended pending investigation, jaya88 will endeavour to notify the Player via their registered contact details. Any balances held in a suspended account will be retained by jaya88 during the investigation period and released or forfeited in accordance with the findings of that investigation.

9.2 Closure by the Player

You may close your jaya88 account at any time by contacting [email protected] with a written request. Before closing your account, ensure that:

• All active bonus wagering requirements have been considered — any unwagered bonus balance will be forfeited on account closure.
• Any pending withdrawal has been processed and received by your mobile wallet before closure is confirmed.
• Your real-money balance has been withdrawn in full — jaya88 will not be liable for any balance remaining in a closed account that was not withdrawn prior to closure.

To the fullest extent permitted by applicable law, jaya88 and its officers, employees, agents, and technology partners shall not be liable to any Player for:

• Any loss of profits, revenue, winnings, anticipated winnings, goodwill, or business opportunity arising from the use of or inability to use the Platform.
• Any indirect, incidental, consequential, punitive, or special loss or damage arising from the use of jaya88, regardless of whether jaya88 was advised of the possibility of such loss.
• Losses arising from internet connectivity failures, device malfunctions, or third-party service outages (including bKash, Nagad, Rocket, or Upay system downtime) that affect a Player's ability to access the Platform or complete a transaction.
• Losses arising from unauthorised access to a Player's account where jaya88 can demonstrate that the Player failed to maintain adequate account security.
• Any regulatory changes, new legislation, or government action in the Player's jurisdiction that affects the Player's ability to access or use jaya88.

Nothing in these Terms & Conditions shall exclude or limit jaya88's liability for death or personal injury caused by jaya88's negligence, or for any fraud or fraudulent misrepresentation by jaya88, or for any other liability that cannot be excluded or limited under applicable law.

jaya88's total aggregate liability to any Player in connection with these Terms & Conditions, whether in contract, tort (including negligence), or otherwise, shall in no event exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

jaya88 is committed to providing a safe and responsible gaming environment. The following responsible gaming tools are available to all registered Players and can be activated at any time via your account settings or by contacting [email protected]:

• Deposit Limits: Set a daily, weekly, or monthly cap on the total amount you can deposit into your jaya88 account. Limit reductions take effect immediately; limit increases are subject to a mandatory 24-hour cooling-off period before they become active.
• Session Time Reminders: Configure alerts that notify you after a defined period of continuous play. jaya88 will display a notification reminding you of the time spent and prompting you to review your activity.
• Self-Exclusion: Request a temporary or permanent self-exclusion from jaya88. During a self-exclusion period, your account will be disabled and you will not receive any marketing communications. Self-exclusion cannot be reversed before the selected period expires.
• Reality Checks: Enable periodic on-screen summaries of your net gaming activity (total deposited, total wagered, net win/loss) for a defined period, helping you make informed decisions about continuing play.

If you are concerned that gambling is having a negative impact on your life or the life of someone you know, we encourage you to seek help immediately. Contact our support team at [email protected] — our agents are trained to assist with responsible gaming requests with full confidentiality.

For comprehensive information on jaya88's responsible gaming policies and the full suite of protective tools available, please visit the Responsible Gaming page.

12.1 Amendments

jaya88 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, jaya88 will publish the updated Terms on this page with a revised effective date. Where practical, jaya88 will provide advance notice of significant changes via a notification within the Platform or via your registered contact details.

Your continued use of jaya88 following the publication of updated Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must cease using jaya88 and close your account in accordance with Section 9.2.

12.2 Severability

If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from the remainder of the Terms, which shall continue in full force and effect.

12.3 Entire Agreement

These Terms & Conditions, together with the jaya88 Privacy Policy and any specific promotion terms applicable to a Player's account, constitute the entire agreement between jaya88 and the Player with respect to the use of the Platform and supersede all prior agreements, representations, and understandings.

12.4 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with applicable law. jaya88 makes no representation that the Platform is appropriate or available in any specific jurisdiction. Players are solely responsible for determining whether their access to and use of jaya88 complies with local laws in their jurisdiction.

12.5 Contact

For any questions, disputes, or clarifications regarding these Terms & Conditions, please contact the jaya88 support team at: [email protected]. We aim to respond to all written enquiries within one business day.