jaya88 Privacy Policy — How We Handle Your Personal Data

For the purposes of this Privacy Policy, jaya88 — the operator of the online casino and sports betting platform accessible at jaya88.vip — acts as the data controller in respect of all personal data collected from players who register for or use the Platform.

As data controller, jaya88 determines the purposes for which and the means by which personal data about players is processed. This Privacy Policy applies to all personal data collected via the jaya88 website, mobile-optimised interface, customer support communications, and any other touchpoint through which jaya88 interacts with players.

If you have any questions regarding how jaya88 handles your personal data or wish to exercise any of the rights described in this Policy, please contact our dedicated privacy support channel:

Email: [email protected]

jaya88 collects personal data through several channels including account registration, payment processing, KYC verification, customer support interactions, and automatic technical logging. The categories of personal data we collect are described in the table below:

jaya88 does not knowingly collect special-category sensitive data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) through the normal course of operating the Platform. If such data is incidentally contained in KYC documents or support communications, it is stored only for the duration necessary to complete the relevant process and is not used for any profiling or marketing purpose.

jaya88 uses the personal data it collects for the following specific purposes:

• Account Creation and Management: To register your jaya88 account, verify your identity, maintain your account balance, and provide access to the full range of jaya88 Services.
• Payment Processing: To process deposits and withdrawals via your registered mobile wallet (bKash, Nagad, Rocket, or Upay), verify that the sending and receiving account matches your registered identity, and maintain an accurate transaction ledger in BDT.
• Age and Identity Verification (KYC): To comply with our commitment to preventing underage gambling and to verify that players are who they claim to be before processing significant withdrawal requests or investigating account disputes.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, multi-accounting, and other prohibited conduct. This includes automated analysis of login patterns, betting behaviour, and device fingerprinting.
• Regulatory Compliance: To fulfil any legal or regulatory obligations that apply to jaya88's operations, including responding to lawful requests from competent authorities.
• Customer Support: To respond to your enquiries, resolve disputes, process responsible gaming requests (such as deposit limits and self-exclusion), and maintain a record of your support history to enable consistent assistance.
• Personalisation and Platform Improvement: To understand how players use jaya88, identify popular games and features, resolve technical issues, and improve the overall user experience on the Platform — including optimising performance for players connecting from Dhaka, Chittagong, Sylhet, and other regions of Bangladesh.
• Marketing and Promotions: Where you have opted in to receive marketing communications, to send you information about jaya88 promotions, seasonal bonuses (such as those tied to BPL cricket season or Eid), new game launches, and loyalty rewards. You may opt out of marketing communications at any time via your account settings or by contacting [email protected].
• Responsible Gaming: To monitor your gaming activity for indicators of problem gambling behaviour, enforce deposit limits and self-exclusion requests, and comply with our responsible gaming obligations. See the Responsible Gaming page for full details.

jaya88 does not use your personal data for automated decision-making that produces legal or similarly significant effects, except where such processing is necessary for fraud detection or regulatory compliance purposes and is subject to appropriate safeguards.

jaya88 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and jaya88 — including account registration, payment processing, game delivery, and customer support — is carried out on the basis that it is required to fulfil our obligations to you as a registered player.
• Legitimate Interests: Processing for fraud prevention, security monitoring, platform analytics, and service improvement is carried out on the basis of jaya88's legitimate interest in operating a safe, secure, and commercially viable platform, provided that such interests are not overridden by your privacy rights.
• Legal Obligation: Processing carried out to comply with applicable legal and regulatory requirements — including KYC verification, anti-money laundering checks, and responses to lawful authority requests — is based on jaya88's legal obligation to do so.
• Consent: Processing for marketing communications, optional personalisation features, and non-essential cookies is carried out on the basis of your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

jaya88 does not sell, rent, or trade your personal data to third parties for their own independent marketing or commercial purposes. Your personal data may be shared with the following categories of third parties only where strictly necessary and subject to appropriate data processing agreements:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other financial institutions through which deposit and withdrawal transactions are processed. These providers receive only the minimum data necessary to authorise and complete the relevant transaction.
• KYC and Identity Verification Providers: Third-party verification services that assist jaya88 in confirming the identity and age of players. These providers process identity documents and associated data solely for verification purposes on jaya88's behalf.
• Game Studios and Technology Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi who supply the casino games, live dealer studios, and crash game engines available on jaya88. These providers may receive anonymised technical session data necessary to deliver and audit their games.
• Fraud Prevention and Security Services: Specialist third-party tools and services used to detect fraudulent activity, multi-accounting, and security threats. These services process technical data (IP addresses, device fingerprints, behavioural patterns) under strict confidentiality obligations.
• Customer Support Platforms: Third-party helpdesk or live chat software used to manage player support communications. These platforms process support message content solely to facilitate timely resolution of player enquiries.
• Legal and Regulatory Authorities: jaya88 may disclose personal data to law enforcement agencies, regulators, or courts where required to do so by applicable law, legal process, or a lawful authority request. jaya88 will, where legally permitted, notify the affected player of such disclosure.

All third-party service providers with whom jaya88 shares personal data are contractually required to process that data only for the purpose for which it was shared, to implement appropriate security measures, and to refrain from disclosing it to any further parties without jaya88's prior written authorisation.

jaya88 uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience on the Platform. A cookie is a small text file placed on your device by the jaya88 website when you visit. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They include session authentication tokens that keep you logged in during a browsing session, security cookies that prevent cross-site request forgery, and load-balancing cookies. These cookies cannot be disabled — without them, core jaya88 features would not work. No consent is required for strictly necessary cookies.
• Functional Cookies: These cookies remember your preferences — such as your preferred language display, notification settings, and last-visited game category — so that the Platform can present a more consistent experience across sessions. Functional cookies are set on the basis of your consent.
• Analytics Cookies: jaya88 uses first-party analytics cookies to understand how players interact with the Platform — which pages are visited most, where players from Dhaka or Chittagong tend to navigate, average session length, and similar aggregate usage metrics. This data helps jaya88 improve the Platform. Analytics cookies are set on the basis of your consent.
• Marketing Cookies: Where you have consented to receive personalised promotions, jaya88 may use marketing cookies to track which promotional offers you have viewed and to avoid showing you the same promotion repeatedly. jaya88 does not use third-party advertising networks or retargeting pixels that track your activity across unaffiliated websites.

You may manage your cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, accept cookies selectively, and delete existing cookies. Please note that disabling strictly necessary cookies may prevent the Platform from functioning correctly, and disabling functional cookies may result in loss of saved preferences.

jaya88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and to comply with applicable legal and regulatory obligations. The following retention principles apply:

• Active Accounts: Personal data associated with an active jaya88 account is retained for the full duration of the account's existence and for a period of at least five (5) years following permanent account closure, to satisfy anti-money laundering record-keeping requirements and to enable resolution of any post-closure disputes.
• Transaction Records: Financial transaction records — including deposit amounts, withdrawal amounts, and associated mobile wallet references — are retained for a minimum of seven (7) years from the date of the transaction in accordance with standard financial record-keeping obligations.
• KYC Documents: Identity verification documents provided during KYC are retained for the period of the account's activity and for five (5) years following account closure. Documents provided by a player who is found to be ineligible (e.g., underage) are retained only for the minimum period required to conclude the investigation.
• Support Communications: Records of customer support interactions are retained for three (3) years from the date of the final communication in the relevant support thread, to provide continuity of service and support dispute resolution.
• Marketing Data: Where you have opted in to marketing communications, we retain your marketing preferences and associated contact data until you opt out or request deletion. Upon opt-out, your data is suppressed (not deleted) to ensure that jaya88 honours your preference and does not inadvertently re-add you to marketing lists.
• Technical and Analytics Data: Anonymised or aggregated analytics data derived from usage of the Platform may be retained indefinitely, as it no longer constitutes personal data once it has been stripped of all identifiers.

When personal data is no longer required for any of the above purposes and no legal obligation requires its further retention, jaya88 will securely delete or anonymise that data in accordance with its internal data disposal procedures.

As a jaya88 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact jaya88 at [email protected] with a clear description of your request. jaya88 will respond to all valid rights requests within a reasonable timeframe, and in any event no later than 30 days from receipt of the request.

• Right of Access: You have the right to request a copy of the personal data jaya88 holds about you, along with information about how it is being used. This is sometimes called a "Subject Access Request" or SAR.
• Right to Rectification: If any personal data jaya88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update basic account details (such as your email address or residential city) directly within your jaya88 account settings.
• Right to Erasure: In certain circumstances — for example, where data is no longer necessary for the purpose it was collected, or where you withdraw consent — you may request that jaya88 delete your personal data. Note that this right is subject to exceptions where retention is required by law (e.g., financial transaction records) or where retention is necessary for the establishment, exercise, or defence of legal claims.
• Right to Restriction: You may request that jaya88 restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of the data is being resolved.
• Right to Data Portability: Where processing is carried out on the basis of your consent or contractual necessity and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You also have the right to object to processing carried out on the basis of jaya88's legitimate interests, on grounds relating to your particular situation.
• Right to Withdraw Consent: Where jaya88 processes your data on the basis of your consent (e.g., marketing communications, non-essential cookies), you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.

jaya88 implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the jaya88 Platform is encrypted using industry-standard SSL/TLS protocols. This includes login credentials, payment data, and personal account information. Look for the padlock icon in your browser's address bar when accessing jaya88.vip.
• Access Controls: Access to player personal data is restricted on a strict need-to-know basis. jaya88 staff are granted access to personal data only to the extent required to perform their specific role. All access is logged and subject to periodic review.
• Password Security: Player account passwords are stored using one-way cryptographic hashing — jaya88 staff cannot read your password in plain text. You should choose a strong, unique password for your jaya88 account and never share it with anyone, including jaya88 support staff (who will never ask for it).
• Fraud Detection Systems: Automated fraud detection and anomaly detection systems monitor Platform activity continuously for signs of unauthorised account access, unusual transaction patterns, and other security threats.
• Data Breach Response: In the event of a personal data breach that poses a risk to player rights, jaya88 will take immediate steps to contain the breach, assess its impact, and notify affected players without undue delay. jaya88 maintains an internal data breach response procedure reviewed annually.

While jaya88 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You also have a role to play in keeping your account secure — keep your password confidential, log out after each session if using a shared device, and contact [email protected] immediately if you suspect your account has been compromised.

jaya88 is strictly an adults-only platform. The Services are not directed at, and jaya88 does not knowingly collect personal data from, any individual under the age of 18. Age verification is a mandatory component of the jaya88 registration and KYC process.

If jaya88 becomes aware that personal data has been collected from a person under 18 — whether through a registration attempt, a deposit, or any other interaction — the following steps will be taken immediately:

• The account will be suspended and all gaming activity halted.
• Any deposits made by the underage individual will be returned to the originating mobile wallet (bKash, Nagad, Rocket, or Upay), minus any winnings accumulated, which will be forfeited.
• All personal data associated with the underage account will be securely deleted as soon as the investigation is concluded and the funds have been returned, except where retention is required to satisfy a legal obligation.
• The matter may be referred to relevant authorities where jaya88 has reasonable grounds to believe a third party facilitated the underage player's access to the Platform.

11.1 Updates to This Policy

jaya88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new Services introduced on the Platform, changes in applicable law, or feedback from players. When material changes are made, jaya88 will:

• Publish the updated Privacy Policy on this page with a revised effective date shown at the top.
• Where the changes are significant, notify registered players via a Platform notification or via their registered email address or mobile number, providing a reasonable period to review the updated Policy before it takes effect.

Your continued use of jaya88 following publication of an updated Privacy Policy on this page constitutes your acceptance of the revised terms. If you do not accept the changes, you should cease using the Platform and contact [email protected] to request account closure.

11.2 Contact for Privacy Matters

For any questions, concerns, or requests relating to this Privacy Policy or to jaya88's handling of your personal data, please contact us at:

Email: [email protected]

We aim to acknowledge all privacy enquiries within one business day and to provide a substantive response within seven business days of receiving a valid request. Response times are measured in Bangladesh Standard Time (BST, UTC+6).